In the United States, there are thousands of non-emergency medical transportation businesses. They are all different from one another, and the way they function is greatly influenced by owners and staff. The key point is that all NEMT companies provide transportation services to individuals with health issues according to hectic, extremely busy schedules, and they all operate pricey cars to do the work.
They also need to guarantee the fleet's safety and the effectiveness of the routes. To comply with the demands of the expanding NEMT passenger base, it's critical to employ qualified and certified chauffeurs. So how can you determine which NEMT company suits you best? The top aspects to consider when selecting a non-emergency medical transportation company are listed below.
Reputation
Take your time attentively looking through the top NEMT businesses in your area. Give the pricing, support team, and client feedback their proper consideration. Draw attention to businesses that are recommended by some of the high rated NEMT providers in the country. What is more, it's crucial for the company to be HIPAA-compliant: protect and keep sensitive patient’s healthcare information safe; adhere to security requirements and safeguards outlined in HIPAA.
Affordability
Look for a company whose services will not cost you a fortune so that you can rest assured that you reach your destination without spending a lot of money. You don’t have to stress about getting a dependable ride because the professional staff will take care of all the details and ensure timely arrival. All you have to do is find the company that best suits your needs and requirements.
High level of safety
Verify whether the company's fleet consists of ADA-compliant, roomy vehicles and the drivers and technical staff have the necessary experience to help people with physical disabilities. Ask them about their safety and emergency protocols. NEMT businesses must abide by strict requirements, adhere to certifications and training to gain recognition and credibility among the customers.
Software
The ideal NEMT company makes use of advanced dispatching software and scheduling tools to ensure high-quality service and on-time performance. NEMT software can reduce delays, and consequently, the amount of canceled or missed trips for passengers. It also makes daily operations of the company simpler and error free. In fact, on-demand services that make use of contemporary NEMT software are more cost-effective.
Select the transportation companies with the best ratings, credentials, thorough experience in the market, a good reputation and safety guarantees.